Patient Rights & Responsibilities

(As outlined in the Private Patients Hospital Charter, which you will receive on admission)

You have the right to:

  • Receive an explanation of any treatment and associated risks before agreeing to the treatment
  • Request other medical opinions if you wish
  • Receive advice from your health insurer, doctors and hospital about likely costs including the possible costs of prostheses
  • Be treated with respect and dignity
  • Receive care and support from nurses and allied health professionals
  • Receive advice before you leave hospital about planning your continuing health care
  • Make a compliment, suggestion or complaint about your health care and treatment
  • Obtain access to your medical records and expect confidentiality for your personal information
  • Receive clear, timely and accurate information from your health insurer.

You have the responsibility to:

  • Request advice from your health insurer, doctors and hospital about likely costs
  • Check with your health insurer before receiving hospital treatment about your level of cover
  • Provide all relevant information to your doctor and hospital to assist with your care and treatment (for example, information about allergies or medications you are taking)
  • Participate in decisions about your treatment and care
  • Participate before you leave hospital in planning your continuing health care.

Need Help?

Visit your local GP or contact Lifeline on 13 11 14 - More